गोपनीयता नीति

HOCONO operates this marketplace and related mobile services. Contact us at info@hocono.com or 5555 West Loop South, Bellaire, TX 77401, USA, for privacy questions or requests.

We process account details such as name, email, phone number, language and preferences; delivery and billing addresses; cart, wishlist, order and payment records; and messages sent to support. Technical information includes IP address, browser or device information, service logs and interactions with our services.

When you choose Google, Apple or Facebook login, we receive the provider identifier and permitted profile details, which may include name, email and avatar. Apple may supply a private relay email address. Authentication codes or tokens are sent to our authentication backend for verification and account linking. Our services also use session credentials on your device to keep you signed in. We do not receive your social-provider password. You can revoke the connection in the provider’s settings; revoking it alone does not delete your HOCONO account.

Stripe and PayPal process payments through their payment interfaces. HOCONO receives transaction status and references and may receive limited payment details such as card brand, expiry and last four digits. Card fields in our Stripe checkout are handled by Stripe; HOCONO does not store the full card number or security code from those fields. Saved payment methods use processor references. The processor’s own privacy policy also applies to its services.

Reviews and photos or videos you submit for publication may be visible to other shoppers with the displayed author information. Do not upload sensitive information or media you lack permission to share. We use your delivery address and approximate location derived from IP (GeoIP) to support shipping, country, language, currency and tax estimates. Media access depends on the features you choose and device permissions. If you enable app notifications, notification permissions can be changed in device settings.

We use information to operate accounts, fulfill orders, process payments and returns, provide support, send order and security notices, prevent abuse and improve service reliability. Where applicable, processing is based on performing our contract with you, complying with legal obligations, legitimate interests in secure and effective services, or your consent where required. You may withdraw consent without affecting prior lawful processing.

Cookies, local storage and session storage maintain login and cart sessions, remember language, currency and appearance, cache approximate country and recently viewed items, and improve loading. Service logs and usage information help diagnose failures and improve performance. Authentication, payment and anti-abuse providers may use their own technologies. Browser controls can clear or restrict storage, but doing so may sign you out or impair checkout. Any optional analytics or marketing technologies requiring consent are subject to that consent.

We share necessary information with hosting and infrastructure providers, authentication providers, payment processors, sellers fulfilling your orders, shipping and logistics partners, and support or email providers. Public reviews are visible to others. We may disclose information to comply with law, protect rights and prevent fraud, or in a business transfer subject to applicable protections. We do not sell personal information.

Our service and partners may process information in the United States and other countries, whose privacy laws may differ from yours. Where required, we use legally required safeguards for transfers. We use administrative, technical and organizational security measures; no transmission or storage system is completely secure.

We keep account information while needed to provide services and retain relevant records as necessary for legal, tax, accounting, fraud prevention and dispute obligations. Retention depends on the record and applicable law. After deletion, limited records may remain for these purposes, and backup copies are removed through their normal retention cycle.

Depending on your location, you may request access, correction, deletion, portability, restriction or objection to processing, withdraw consent, and complain to your local privacy authority. Email info@hocono.com to exercise rights; we may verify your identity and explain applicable exceptions. See the Account and Data Deletion link on this page for app and email instructions. We do not penalize you for exercising applicable privacy rights.

HOCONO is not directed to children under 13 or the equivalent minimum age in your region. We do not knowingly collect personal information from children. Contact info@hocono.com if you believe a child has provided information so we can investigate and remove it where appropriate.

We post updates here with a revised last-updated date and provide additional notice or obtain consent when required for material changes. For questions about this policy or your data, email info@hocono.com.