Refund Policy

Refund Eligibility

To be eligible for a refund, please ensure the following criteria are met:

• The item must be returned within 30 days of purchase.
• The item must be unused and in its original packaging with all tags attached.
• A valid proof of purchase or receipt is required for a refund.
• Items purchased on sale or clearance are not eligible for a refund.

Refund Process

Follow these steps to initiate a refund:

1. Log in to your account and navigate to the 'Orders' section.
2. Select the order that includes the item you wish to refund.
3. Click on 'Request a Refund' and complete the form with the necessary details.
4. Print the provided return label and attach it to your package.
5. Send the package to our return address, or schedule a pickup if available.

Refund Timeframe

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund process is as follows:

• Refunds will be processed within 5-7 business days.
• The refund will be applied to your original payment method.
• For credit card payments, it may take an additional 2-3 business days for the refund to appear in your account.
• Refunds for items purchased as gifts will be credited to the gift giver.

Conditions and Exceptions

Please be aware of the following conditions and exceptions:

• Items that are damaged, altered, or not in their original condition are not eligible for a refund.
• Personalized or custom items are non-refundable.
• Health and personal care items are non-refundable for safety and hygiene reasons.
• Shipping fees are non-refundable, except in cases where we have made an error.

Additional Information

We value our customers and are committed to providing a positive shopping experience. If you have any concerns about our refund policy or need assistance, please do not hesitate to reach out to us.

Our customer service team is available to answer any questions and help guide you through the refund process.