Returns Policy

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Items must be unused and in the same condition that you received them.
• The item must be in the original packaging with all tags and labels attached.
• Returns must be initiated within 30 days of the purchase date.
• Items on sale or clearance are not eligible for returns.

How to Return an Item

Follow these simple steps to return your item:

1. Log in to your account on our website and go to the 'Orders' section.
2. Select the order containing the item(s) you wish to return.
3. Click on 'Request a Return' and fill out the return form with the required details.
4. Print the return label provided and attach it to your package.
5. Drop off your package at the nearest shipping center or schedule a pickup.

Conditions for Returns

Please note the following conditions before returning an item:

• Items that are damaged, altered, or not in their original condition may not be accepted.
• We reserve the right to refuse a return if the items show signs of wear or misuse.
• Original shipping fees are non-refundable unless the return is due to our error.
• For international returns, customs fees and duties are non-refundable.

Refunds and Exchanges

Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• If you requested an exchange, your new item will be shipped once the return is processed.
• Refunds for items purchased as gifts will be issued to the gift giver.

Exceptions and Non-returnable Items

Please be aware of the following exceptions:

• Personalized or custom items are not eligible for returns.
• Perishable goods such as food or flowers cannot be returned.
• Health and personal care items are non-returnable for safety and hygiene reasons.